Support

How can we help?

Need a hand with one of our games? Browse the answers below or send us a message and a real person will get back to you.

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Mivi, the Mivi Games mascot

Report a bug

Something not working? Tell us what happened and on which device.

Purchases and refunds

Missing item or refund question? Start with these answers.

Email us

business@mivigames.com
FAQ

Frequently asked questions

Quick answers to the most common questions. Tap a question to open it.

Balance Master

How do I play Balance Master?
Rotate the platform to roll the ball toward the goal, collect the stars along the way, and steer clear of the holes. Levels start simple and get trickier as you go, so take your time and watch how the ball moves.
A level feels impossible. Is it broken?
Every level is designed to be completable. If one feels impossible or looks broken, tell us the level number and what you tried using the form below, and we will check it.

Technical problems

Which devices do your games run on?
Our games are built for Android and iOS phones. If a game does not run well on your device, send us the model and OS version and we will look into it.
A game crashes or will not open.
Try the basics first: fully close and reopen the app, make sure you are on the latest version from Google Play or the App Store, restart your device, and check that you have some free storage. If it still happens, send us your device model, OS version, game version and what you were doing when it happened.
My progress is missing.
Progress can be affected by reinstalling a game, clearing app data or switching devices. Tell us which game, what happened, the last level you remember reaching and your device details, and we will do what we can to help.

Purchases and ads

I bought something but did not receive it.
Purchases are handled by Google Play or the Apple App Store. First, close and reopen the game while connected to the internet, and make sure you are signed in to the same store account you bought with. If the item still has not arrived, email us the order ID or receipt from your store confirmation email and we will help.
How do I get a refund?
Refunds are handled by the store you bought from, under their own policies: Google Play for Android and the Apple App Store for iOS. You can request one directly from the store. If something went wrong with your purchase, contact us as well and we will help where we can.
An ad is broken or looks inappropriate.
Ads in our games are served by third-party ad networks. If an ad is broken, will not close, or seems inappropriate, send us a screenshot or a short description and the time it appeared, and we will report it to the ad network.

Privacy and your data

How do I ask about or delete my data?
Email business@mivigames.com with the subject “Data request” and tell us what you would like us to do. You can read how we handle information in our Privacy Policy.
Still need help?

Contact support

The more detail you give us, the faster we can sort it out.

Please do not include passwords or payment card details. We use the details you give us only to reply to your request. See our Privacy Policy. You can also email us directly at business@mivigames.com.